At Mobile Den Sdn. Bhd., your privacy and data security are of the utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or engage with us through other digital channels. By accessing our website or using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect both personal and non-personal information to provide a better experience and fulfill our obligations to you.
a. Personal Information
This includes, but is not limited to:
- Full name
- Email address
- Contact number
- Shipping and billing addresses
- Payment details (such as card information, which is processed securely through third-party payment gateways)
- Order history
- Account login credentials (if you create an account)
b. Non-Personal Information
We may also automatically collect data related to:
- IP address
- Browser type and device information
- Website usage patterns (pages visited, time spent, referral sources)
- Cookie data and tracking pixels
2. How We Use Your Information
We use your personal and non-personal data for a variety of purposes, including but not limited to:
- Order Processing & Fulfillment – To process transactions, confirm orders, arrange shipping, and provide order-related updates
- Customer Support – To respond to inquiries, resolve issues, and provide support services
- Marketing & Communication – To send promotional emails, newsletters, product updates, or personalized offers (only if you opt in)
- Website Improvement – To analyze user behavior and optimize the performance, security, and user experience of our website
- Legal Compliance – To comply with applicable laws, regulations, and contractual obligations
We do not sell, trade, or rent your personal information to third parties. We may, however, share data with trusted partners who assist us in website operations, payment processing, order fulfillment, or marketing—but only to the extent necessary to perform these services and under strict confidentiality agreements.
3. Data Security
We take the protection of your data seriously. The following measures are implemented to safeguard your personal information:
- SSL Encryption – All sensitive information entered on our site is encrypted via Secure Socket Layer (SSL) technology during transmission.
- Secure Payment Processing – We use verified and PCI-DSS compliant third-party payment processors.
- Access Restrictions – Only authorized personnel have access to your personal data, and they are bound by confidentiality.
- Regular Security Reviews – Our systems are routinely scanned for vulnerabilities and updated to comply with industry best practices.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website. Cookies allow us to:
- Remember your preferences and login details
- Understand user behavior and website usage trends
- Serve relevant content and promotions
You may choose to disable cookies in your browser settings; however, doing so may limit functionality on certain parts of the website.
5. Your Rights and Choices
We respect your rights regarding your personal information. You have the right to:
- Access the personal information we hold about you
- Correct any inaccuracies or update your details
- Request deletion of your data, subject to any legal or contractual retention requirements
- Withdraw consent to marketing communications at any time
To exercise these rights, please contact us directly at mobiledensdnbhd@gmail.com. We will respond to your request within a reasonable time frame, in accordance with applicable data protection laws.
6. Changes to This Privacy Policy
Mobile Den Sdn. Bhd. reserves the right to update this Privacy Policy at any time to reflect changes in our business practices or legal requirements. When we make changes, we will revise the “Last Updated” date at the bottom of this page. We encourage you to review this policy periodically.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us at:
📧 Email: mobiledensdnbhd@gmail.com