Return Policy

At Mobile Den Sdn. Bhd., we want you to be fully satisfied with your purchase. If you’re not completely happy with your order, we offer a straightforward return and exchange process for eligible items. Please read the policy below for full details.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges for most items within 14 days of the delivery date, provided the following conditions are met:

  • The item is unused, unopened, and in its original packaging
  • The item is in resellable condition with all tags, labels, and accessories included
  • Proof of purchase (order confirmation or receipt) is available

Important: Returns that do not meet these criteria may be refused or subject to a restocking fee.

2. How to Initiate a Return or Exchange

To begin the return or exchange process:

  1. Contact us at mobiledensdnbhd@gmail.com within 14 days of delivery
  2. Include your order number, the item(s) you wish to return, and the reason for the return or exchange
  3. Our team will respond with return instructions, including the return address and any required documentation

Please do not send items back without first contacting us, as unapproved returns may not be accepted.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrectly shipped
  • We recommend using a trackable shipping method and retaining proof of shipment for your records
  • In cases where we are at fault, we will provide a prepaid return shipping label or refund your shipping costs

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed within 7 business days
  • Funds will be returned to the original payment method used at checkout
  • Please note that it may take additional time for your bank or credit card provider to reflect the refund on your statement

Shipping fees (if any) are non-refundable, except in cases of defective or incorrect items.

5. Exchanges

If you’d like to exchange an item for a different size, color, or product:

  • Please initiate the process as you would a return
  • Once we receive and inspect the returned item, the exchange item will be shipped out
  • If the exchange item has a price difference, we will provide instructions for payment or refund accordingly

6. Non-Returnable Items

For hygiene and safety reasons, some products are not eligible for return or exchange, including:

  • Used or opened mobile accessories (e.g., earphones, screen protectors, charging cables)
  • Items marked “Final Sale” or “Non-Returnable” in the product description
  • Gift cards and promotional items

Please carefully review product details before completing your purchase.

7. Contact Us

For any questions or concerns regarding returns, exchanges, or product eligibility, please don’t hesitate to reach out:

📧 Email: mobiledensdnbhd@gmail.com